ADA abuse?: Blind man sues redbox

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Blind man sues Redbox, alleges kiosks are not accessible to visually impaired October 5, 2014 11:06 PM By KYLA ASBURY PITTSBURGH (Legal Newsline) – A blind man has filed a class action lawsuit against Redbox for allegedly violating the Americans with Disabilities Act. Robert Jahoda is a blind individual and brought the civil rights class action against Redbox Automated Retail for failing to design, construct, own, operate and/or control DVD rental kiosks at tens of thousands of locations throughout that United States that are fully accessible to, and independently usable by, blind people, according to a complaint filed Sept. 17 in the U.S. District Court for the Western District of Pennsylvania. The kiosks are not fully accessible and independently usable by the blind and visually impaired because they have touch screen surfaces that rely on visual interfaces that are not discernible to individuals who are blind or visually impaired, according to the suit. “Because a blind or visually impaired individual cannot discern the visual cues displayed on the kiosk controls, they cannot independently browse, select and pay for DVDs at kiosks, and instead must rely upon sighted companions or strangers to assist them,” the complaint states. “Further, the blind or visually impaired consumer must divulge personal information, including their zip codes, to sighted companions or strangers in order to complete a transaction at the kiosks.” Jahoda claims the defendant’s use of visual interfaces at its kiosks discriminates against blind and visually impaired consumers in violation of the ADA. Technology that would make the kiosk’s accessible to and independently usable by the blind and visually impaired is readily available, according to the suit.

ADA abuse?: Blind man sues redbox