Techniques to defeat annoying people in your community

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Quote:

These tactics were in use circa 2009 at places such as threadless, yayhooray and flickr. Many applications are likely still using some form of these tactics today, though I am also sure more effective approaches now exist. The goal of many of these tactics is not to stop *******s from being *******s, just to slow them down and demotivate them from destroying your community. Most of this is taken from my own experience or from conversations I have had with many people over the years about how to stop bad actors. Amazing people like @kellan, @blaine, @rabble, @skaw, @dylanr, and @hchamp actually invented these techniques. These folks have been leaders in this space for more than 10 years. I would pay attention to them and how they are building communities today. A Couple of Things: -You must be deliberate about solving these problems -The best path is always to tell your “bad” actor that being bad is not acceptable behavior. A simple “don’t be a jerk” is surprisingly effective -You need to make sure that creating a new account is the most expensive option for the bad actor -You should track a lot of data about every user (IP, useragent goodies, etc.) -Automated or semi-automated behavior has a high false positive rate. There is a high cost for false positives -Harsh actions, such as banning or freezing an account, should be your last resort -Enabling your community to help you is your best bet -And finally, pissed off people have infinitely more energy One thing @kellan has always said to me is, “You need to sap the bad actor’s will to live as a bad actor.” Everything should make their life annoying without pissing them off. Here’s how you go about it.

Now, he's mainly talking about people trying to destroy an app or something like that.



But it seems that some of the items should sound familiar.

Techniques to defeat annoying people in your community